OUTSIDE GLASSES POLICY
We strive to provide you with the highest quality frame and lenses that are designed to meet your personal visual needs. You have a right to your eyeglass prescription at the conclusion of the exam. We hope you will support local businesses like us who contribute to the community.
If you decide to shop elsewhere, we certainly understand and we will be pleased to provide your ongoing eye and vision care. We can provide your basic pupillary distance measurement. In the case that you are having problems with your eyeglasses purchased elsewhere, we can only verify the basic lens parameters in new glasses to see if they match your prescription.
We cannot troubleshoot optical measurements taken by others, visual problems from inaccurate optical measurements, or other issues with the lenses. Correction or changes in the eyewear will be up to you and the eyewear vendor.
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We are unable to adjust outside frames due to the risk of breakage.
Every pair of eyeglasses is custom-fitted to meet your particular prescriptive needs. The following services and measurements are only available to eyeglasses purchased from our optical.
Measurements
Seg height
Vertical optical center
Vertex distance
Pantoscopic tilt
Face wrap
Frame
Eye and bridge size
Temple length
Frame model and color
Frame material
Frame style
Frame bevel
Lens
Lens material
Lens design
Index of refraction
Tints, dyes
Photochromics
Coatings
Base curve
Services
Eyeglass dispensing adjustment
Education and training on lens and frame features and care
Ongoing adjustments
Minor repairs